kx99 Privacy Policy

1. Introduction

kx99 ("we", "us", "the Platform") operates the online casino and sports betting platform accessible at kx99.win. This Privacy Policy explains how kx99 collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "Account Holder") who register an account or otherwise interact with our platform.

kx99 takes its data protection obligations seriously. We are committed to handling your personal data with transparency, security, and respect for your privacy. This policy is written in plain English to ensure that every player can understand how their information is managed.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall use of the kx99 platform and form part of the same agreement between you and kx99. Where any conflict exists between this Privacy Policy and the Terms & Conditions on data-related matters, this Privacy Policy shall prevail.

2. Personal Data We Collect

kx99 collects the following categories of personal data from players:

2.1 Identity Data

• Full legal name as it appears on a government-issued ID document
• Date of birth
• Gender (where provided voluntarily)
• Nationality
• Photograph or copy of a government-issued ID document (e.g., National ID card, passport) — collected during identity verification

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city, district, and postal code)

2.3 Account & Transaction Data

• Username and encrypted password hash
• Account registration date and history of login activity
• Deposit and withdrawal history, including amounts, dates, and payment methods used
• Betting and gaming history, including stakes, game titles, outcomes, and timestamps
• Bonus claims and wagering progress
• Account balance and transaction ledger

2.4 Technical Data

• IP address at registration and at each login
• Device type, operating system, and browser information
• Session duration and navigation patterns within the platform
• Cookie identifiers (see Section 7 for details)

2.5 Communications Data

• Records of correspondence between you and the kx99 support team, including emails and live chat transcripts
• Feedback, complaints, and dispute records

3. How We Collect Your Data

kx99 collects personal data through the following means:

• Direct submission: Data you provide when completing the registration form, submitting identity verification documents, making a deposit or withdrawal request, or contacting our support team.
• Automated collection: Technical data collected automatically when you access kx99.win, including IP address, browser type, device identifiers, and session activity via cookies and server logs.
• Third-party verification: Where kx99 uses external identity verification or fraud-prevention services, those services may return data points confirming or supplementing the information you have provided.
• Payment processors: When you deposit or withdraw via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the respective payment processor shares transaction confirmation data with kx99 for the purpose of crediting or debiting your account balance.

4. How We Use Your Personal Data

kx99 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and administering your kx99 player account, including processing deposits, withdrawals, and bonus claims.
• Identity verification (KYC): Confirming that you meet the eligibility requirements to use the kx99 platform, including the 18+ age requirement, and complying with applicable anti-money-laundering (AML) obligations.
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, collusion, account takeovers, money laundering, and other prohibited activity.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with account or payment issues.
• Platform improvement: Analysing aggregated usage patterns to improve the performance, reliability, and content of the kx99 platform. This analysis is performed on anonymised or pseudonymised data wherever possible.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling behaviour and, where appropriate, proactively applying responsible gaming interventions as described in our Responsible Gaming policy.
• Communications: Sending you transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about kx99 offers and new features.
• Legal compliance: Meeting any legal, regulatory, or law-enforcement obligations that apply to kx99's operations.

5. Data Sharing with Third Parties

kx99 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. However, kx99 may share your data with the following categories of trusted third parties strictly to the extent necessary to deliver the kx99 service:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each of these providers operates under their own privacy and security standards.
• Identity verification partners: Third-party KYC and AML screening services may receive your identity documents and personal details to validate your identity and check against financial crime watchlists.
• Game content providers: Software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and game-session data to facilitate gameplay and resolve game-related disputes. These providers do not receive your full name, contact details, or payment information.
• Technology and hosting partners: Cloud hosting, content delivery, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Law enforcement and regulatory bodies: Where kx99 is legally required to disclose data — for example, in response to a valid court order, regulatory investigation, or law-enforcement request — we will comply with that obligation and, where permitted, notify you of the disclosure.

All third-party service providers engaged by kx99 are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared.

6. Payment Data

kx99 does not store your full payment card numbers, bKash PIN, Nagad PIN, or any other sensitive payment authentication credentials on its own servers. Payment transactions are handled directly by the relevant payment processor using their own secure, encrypted infrastructure. kx99 retains only the minimum transaction metadata required to reconcile your account balance and maintain an accurate transaction history — specifically: the payment method type, the last four digits of a card (where applicable), the transaction amount in BDT, the transaction date and time, and the outcome (success or failure).

If you believe that any payment data associated with your kx99 account has been compromised, contact [email protected] immediately. We recommend that you also contact your payment provider directly to take any necessary protective action on your payment instrument.

7. Cookies & Tracking Technologies

kx99 uses cookies and similar tracking technologies on the kx99.win website to provide core platform functionality, improve your experience, and gather analytical data about how the platform is used. The main categories of cookies used by kx99 are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in while you navigate the site. These cookies cannot be disabled without disrupting platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and previously entered form data to reduce repetitive data entry.
• Analytical cookies: Collect anonymised or pseudonymised data about how visitors use kx99.win — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps kx99 improve the platform.
• Security cookies: Help detect and prevent fraudulent activity, bot traffic, and account takeover attempts by flagging anomalous session behaviour.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to access parts of the kx99 platform or may reduce the quality of your experience. Strictly necessary and security cookies cannot be disabled via browser settings without preventing you from logging into your account.

8. Data Retention

kx99 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal obligations. Specifically:

• Account and transaction data is retained for a minimum of five years from the date of the last transaction on your account, in accordance with standard financial record-keeping requirements.
• Identity verification documents are retained for a minimum of five years from the date your account is closed, to support any retrospective compliance or law-enforcement review.
• Support correspondence is retained for three years from the date of the last interaction, to enable kx99 to respond to any reopened disputes.
• Technical and log data (including IP logs and session records) is retained for up to 12 months unless a security investigation requires a longer retention period.

When personal data is no longer required for any of the above purposes, kx99 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

9. Security Measures

kx99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your browser and kx99 servers
• Encryption of sensitive stored data fields, including password hashes and identity document copies
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Regular security assessments and vulnerability monitoring of the kx99 platform infrastructure
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access
• Incident response procedures to contain and remediate data security incidents promptly

While kx99 takes all reasonable steps to protect your personal data, no internet-based system is completely immune to security risks. You play an important role in protecting your own data by keeping your kx99 login credentials confidential and notifying us promptly at [email protected] if you suspect any unauthorised activity on your account.

10. Your Rights Regarding Personal Data

As a registered player on kx99, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data kx99 holds about you at any time.
• Right of correction: If any personal data held about you is inaccurate or out of date, you may request that it be corrected. For some categories of data (such as your registered name or date of birth), correction may require submission of supporting documentation.
• Right of erasure: In certain circumstances, you may request that kx99 delete your personal data. Note that kx99 may be required to retain some data for legal, regulatory, or fraud-prevention purposes even after your account is closed, which may limit the scope of any erasure request.
• Right to restrict processing: You may request that kx99 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to withdraw consent: Where kx99 relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to object to marketing: You may opt out of receiving promotional communications from kx99 at any time by following the unsubscribe instructions in any marketing email or by contacting our support team.

To exercise any of these rights, contact kx99 at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In some cases, we may need to verify your identity before processing your request.

11. Minors

The kx99 platform is strictly intended for adults aged 18 years and above. kx99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor — whether through a registration attempt or through any other means — we will immediately delete that data and close any associated account.

If you are a parent or guardian and believe that your child has registered an account or submitted personal data to kx99, please contact us at [email protected] immediately. We will investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

kx99 reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish the revised policy on this page with an updated "Last Updated" date. Where the changes are significant, we may also notify registered players via email to the address associated with their account.

Your continued use of the kx99 platform after a revised Privacy Policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kx99 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
• Language: Privacy enquiries are handled in English.

For requests to access, correct, or delete your personal data, please email [email protected] with the subject line "Data Request" and include your registered username and the nature of your request. We will verify your identity before processing any data request.